Politique d’expédition

Last updated: April 28, 2026

Thank you for shopping with KEENMOW. We aim to provide a smooth and transparent shipping experience for every customer. Please review our shipping and logistics policy below.

1. Shipping Methods and Carriers

We offer different shipping options depending on your destination, product availability, and warehouse location. Available shipping methods may include:

• Standard Shipping
• Expedited Shipping
• International Shipping

Shipping carriers may include, but are not limited to:

• FedEx
• UPS
• DHL
• DPD
• Other local delivery partners

The final carrier will depend on your delivery address, package size, and local fulfillment availability.

2. Order Processing Time

Orders are usually processed within 2–7 business days after you receive your order confirmation email.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be longer during holidays, promotional periods, or when there is a high order volume.

3. Shipping Rates

We offer free standard shipping to most supported countries and regions.

However, additional shipping fees may apply to certain remote areas or destinations that are far from our U.S. or Germany warehouses. Shipping costs may vary depending on the product type, package size, warehouse availability, selected shipping method, and your delivery address.

Any applicable shipping fees will be calculated and displayed at checkout before you complete your order.

We may also offer free shipping promotions from time to time. Please refer to the information displayed on our website or at checkout for the latest shipping offers.

4. Estimated Delivery Times

Estimated delivery times may vary depending on your location, selected shipping method, and warehouse availability.

General delivery estimates are as follows:

Orders Shipped from Local Warehouses

• Standard Shipping: 2–5 business days
• Expedited Shipping: 2–3 business days

International Orders

• Standard International Shipping: 3–7 business days

Please note that these delivery times are estimates only. Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, remote delivery areas, holidays, or other factors beyond our control.

5. Order Tracking

Once your order has shipped, you will receive a tracking number by email.

You can use this tracking number to check your shipment status on the carrier’s official website. Please allow some time for the tracking information to update after the shipping label has been created.

6. Shipping Destinations

We currently ship to the following countries and regions:

If your location is not listed above, please contact us at support@keenmow.com before placing your order. We will do our best to check whether delivery can be arranged for your address.

Please note that additional shipping fees, customs duties, taxes, or remote area surcharges may apply to certain countries or regions.

7. Lost, Delayed, or Stolen Packages

If your package is lost, delayed, or appears to be missing, please contact us at support@keenmow.com as soon as possible.

We will work with the shipping carrier to investigate and help resolve the issue.

If the carrier confirms that the package has been successfully delivered to the correct address, KEENMOW is not responsible for lost or stolen packages after delivery. However, we will still do our best to assist you with the carrier investigation.

To avoid delivery issues, please make sure your shipping address is complete and accurate before placing your order.

8. Contact Us

If you have any questions about this Shipping and Logistics Policy, please contact us at:

Email: support@keenmow.com
Address: 11th Floor, Building 56, Jinling Capital, Jinhai Road, Pudong New Area, Shanghai, China

Thank you for choosing KEENMOW. We appreciate your support and will do our best to ensure your order is delivered safely and on time.