Frequently Asked Questions
Find answers to the most common questions from users
When can I expect to receive my KEENMOW K1?
Our First Batch inventory will be used to fulfill orders for Kickstarter backers who purchased at the Super Early Bird price. The second batch consists of 2,000 units, which are expected to be shipped from China at the end of June. Delivery time depends on your country—sea freight to the United States takes about one month, while to Europe it takes about two months.
Which countries do you ship to?
We ship to North America, Europe, and selected international regions. Free shipping (including taxes and customs clearance) is available for the U.S. (excluding PR, HI, AK) and most EU countries. Additional shipping fees may apply for Australia, New Zealand, and Canada. Full shipping details will be provided on the Shipping Policy page.
Does the mower require boundary wires or an RTK base station? Is installation complicated?
No. KEENMOW K1 uses 3D LiDAR and AI vision, so it requires no boundary wires and no RTK base station. Setup takes about 5 minutes. Navigation is not affected by trees or obstacles, so there are no GPS signal loss issues.
Can I wash the mower with water?
Yes, it is IPX6 waterproof, but avoid high-pressure washing.
Does KEENMOW K1 support smart home integration?
At the moment, KEENMOW K1 does not support smart home integration. It is mainly controlled through the KeenonHome APP. Home Assistant and other third-party smart home systems are not supported at this stage. In the future, we are planning to support Alexa and Google Home, but the exact timeline has not been confirmed yet.
Can I use this to mow a lawn that is about 3000㎡ ?
KeenMow K1 supports 2 maps, you could set up 2 maps with each one 1500m2. But if so, the cutting frequency is less than advised, the cutting result may not be good. We suggest to buy 2 robots.
Does the mower avoid obstacles automatically?
Yes. AI obstacle avoidance detects objects like trees, furniture, pets, and people.
How can KEENMOW K1 connect?
KEENMOW K1 supports Wi-Fi, Bluetooth, and 4G. An internet connection is needed during setup and mapping, so the mower should be used in an area with Wi-Fi coverage or with the optional 4G Net Box. The 4G Net Box is an add-on that includes 3 years of free service and allows real-time connection and control even without Wi-Fi. Once the map is created, no internet connection is needed for normal mowing unless you want to check or control the mower remotely.
Is the mower easy to install?
Yes. Installation can typically be completed within minutes using the mobile app.
Does it work in the rain?
The mower has rain detection and will return to the station during rainfall.
What lawn size can KEENMOW K1 handle?
Designed for small to medium-large lawns up to 1,500 m²(0.37 acres), with support for multi-zone mapping.
Can the mower handle slopes?
Yes. KEENMOW K1 can handle slopes up to 50% (27°). It intelligently detects steep terrain and automatically adjusts motor power for stable mowing. Combined with large 23cm anti-slip wheels, it provides strong traction and reliable performance on slopes.
How does the mower protect animals?
1) It automatically avoids any object over 10cm high.
2) You can enable Night Mowing Restriction to avoid mowing when animals are active.
3) Turn on Night Mode to keep headlights on and reduce speed.
4) Set “Animal Zones”as no-go areas in the app, the mower won’t enter them.
Our customer support is available Monday to Friday: 9:00 am-6:00 pm(UTC+8).
Average answer time: 24h
