Terms of service

Last updated: April 28, 2026

Welcome to KEENMOW.

These Terms of Service “Terms” govern your access to and use of our website, keenmow.com the “Site”, and any products, content, features, or services provided through the Site.

By accessing our Site, creating an account, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

1. Acceptance of Terms

By using our Site, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree to use our Site and services only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.

2. Account Registration

Some features of our Site may require you to create an account.

When creating an account, you agree to:

Provide accurate, current, and complete information
Keep your login information secure
Update your account information when necessary
Notify us immediately if you suspect unauthorized access to your account
Take responsibility for all activities that occur under your account

KEENMOW is not responsible for any loss or damage resulting from your failure to protect your account information.

3. Product Information

We do our best to provide accurate product descriptions, images, specifications, prices, and availability information.

However, we do not guarantee that all product information on the Site is always accurate, complete, current, or error-free. Product images are for reference only and may differ slightly from the actual product due to lighting, display settings, packaging updates, or product improvements.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

4. Orders and Order Acceptance

Placing an order on our Site does not mean that the order has been accepted.

All orders are subject to review and acceptance by KEENMOW. We reserve the right to refuse, cancel, or limit any order at our discretion, including but not limited to the following situations:

The product is out of stock or unavailable
There is an error in product information, pricing, or promotion details
The payment cannot be verified or processed
The shipping address is incomplete, incorrect, or outside our service area
The order appears to be fraudulent, unauthorized, or suspicious
The order violates these Terms or applicable laws

If your order is canceled after payment has been processed, we will issue a refund to your original payment method.

5. Payment Terms

We accept the payment methods displayed on our Site at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method. You authorize us or our payment service providers to charge the total amount of your order, including product price, shipping fees, taxes, duties, and any other applicable charges.

All prices and charges are displayed at checkout before you complete your purchase. Currency, taxes, duties, and payment processing terms may vary depending on your location and selected payment method.

6. Shipping and Delivery

Shipping options, delivery times, shipping fees, and supported delivery areas are explained in our Shipping and Logistics Policy.

Delivery times are estimates only and may vary due to warehouse availability, customs clearance, carrier delays, weather conditions, holidays, remote area delivery, or other factors beyond our control.

KEENMOW is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control. For lost, delayed, or stolen packages, please refer to our Shipping and Logistics Policy.

7. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are subject to our Return & Refund Policy.

Please review that policy carefully before making a purchase. By placing an order, you agree to the terms stated in our Return & Refund Policy.

8. Warranty and After-Sales Support

Certain KEENMOW products may come with a limited warranty. Warranty coverage, duration, and service terms may vary depending on the product, region, and applicable laws.

Warranty coverage does not apply to damage caused by misuse, improper installation, unauthorized repair, modification, accidents, normal wear and tear, or failure to follow the user manual.

For warranty or technical support, please contact us at support@keenmow.com with your order number, product information, and a description of the issue.

9. Use of the Site

You agree not to use the Site in any way that may damage, disable, overload, or interfere with the normal operation of the Site.

You must not:

Use the Site for unlawful or fraudulent purposes
Attempt to gain unauthorized access to our systems or accounts
Upload or transmit viruses, malware, or harmful code
Copy, scrape, reproduce, or misuse Site content without permission
Interfere with the security or functionality of the Site
Use false, misleading, or inaccurate information when placing an order

We reserve the right to restrict, suspend, or terminate your access to the Site if we believe you have violated these Terms.

10. Intellectual Property

All content on the Site, including text, product images, graphics, logos, icons, videos, designs, software, trademarks, and other materials, is owned by KEENMOW or its content providers and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, display, sell, or use any content from the Site without our prior written permission.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, payment providers, logistics providers, apps, or other external services.

These third-party services are provided for your convenience. KEENMOW does not control and is not responsible for the content, privacy practices, policies, or actions of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

12. Limitation of Liability

To the fullest extent permitted by law, KEENMOW and its affiliates, employees, officers, directors, agents, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site, products, or services.

Our total liability for any claim related to your use of the Site, products, or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify and hold harmless KEENMOW, its affiliates, officers, directors, employees, agents, suppliers, and service providers from and against any claims, losses, damages, liabilities, costs, or expenses, including reasonable legal fees, arising from:

Your use of the Site or services
Your violation of these Terms
Your violation of any law or third-party rights
Any inaccurate or misleading information you provide to us

14. Privacy

Your use of our Site is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

15. Changes to These Terms

We may update or modify these Terms from time to time.

When changes are made, we will update the “Last updated” date at the top of this page. Your continued use of the Site after any changes are posted means that you accept the updated Terms.

We encourage you to review these Terms regularly.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles, unless otherwise required by applicable local laws.

For customers in certain regions, you may also have rights under your local consumer protection laws.

17. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@keenmow.com
Address: 11th Floor, Building 56, Jinling Capital, Jinhai Road, Pudong New Area, Shanghai, China

Thank you for visiting KEENMOW. We appreciate your trust and support.